Refund & Cancellation Policy
We want you to be completely satisfied with ReColor AI. Our refund and cancellation policy is designed to be fair and transparent for all our users.
Last updated: 12/6/2025
At ReColor AI, we believe in providing exceptional service and are committed to your satisfaction. Our refund policy is designed to protect both our customers and our business while ensuring fair treatment for everyone.
What's Covered
- • Technical failures preventing image processing
- • Credit purchases that were not delivered
- • Duplicate or accidental charges
- • Service outages lasting more than 24 hours
- • Billing errors and unauthorized charges
What's Not Covered
- • Dissatisfaction with colorization results
- • Credits used for completed processing
- • Change of mind after successful processing
- • Requests made after 10 days of purchase
- • Promotional or free credits
To request a refund, please follow our simple process. Most refund requests are processed within 3-5 business days.
Step-by-Step Process
Contact Support
Email us at [email protected] with your refund request. Include your account email and order details.
Provide Information
Include your order ID, purchase date, and reason for the refund request. Detailed information helps us process faster.
Review Process
Our team will review your request within 24 hours and verify the eligibility based on our policy.
Refund Processing
If approved, refunds are processed within 3-5 business days to your original payment method.
Required Information
- • Your registered email address
- • Order ID or transaction reference
- • Date of purchase
- • Detailed reason for refund request
- • Screenshots (if technical issue)
We strive to process all refund requests as quickly as possible. Here are our typical timeframes:
Processing Note
Refund processing times may vary during holidays or peak periods. We'll keep you updated throughout the process via email.
You can request to cancel your ReColor AI account at any time by emailing us at [email protected]. Here's what happens when you cancel and how to do it properly.
What Happens When You Cancel
Immediate Effects
- • Account access is immediately disabled
- • No new charges will be made
- • Ongoing processes are completed
- • Download access remains for 30 days
Data Deletion
- • All uploaded images are deleted
- • Account information is removed
- • Usage history is cleared
- • Remaining credits are forfeited
Before You Cancel
Important Considerations
- • Download all processed images you want to keep
- • Use any remaining credits (they cannot be refunded)
- • Export any important data or settings
- • Consider temporary deactivation instead of deletion
We understand that special situations may arise. Here's how we handle various exceptional circumstances.
Technical Issues
If our service fails to process your images due to technical problems on our end:
- • Credits will be automatically refunded to your account
- • You'll receive email notification of the issue
- • Additional compensation may be provided for significant outages
- • Priority processing for re-submitted images
Billing Errors
For duplicate charges, incorrect amounts, or unauthorized transactions:
- • Immediate investigation upon notification
- • Full refund for confirmed billing errors
- • Account credit for any inconvenience caused
- • Implementation of preventive measures
Fraudulent Activity
If your account was compromised or used fraudulently:
- • Immediate account security review
- • Refund of unauthorized charges
- • Enhanced security measures implementation
- • Cooperation with payment provider investigations
Our refund policy complies with applicable consumer protection laws and regulations in the jurisdictions where we operate.
Consumer Rights
This policy doesn't limit any statutory rights you may have under applicable consumer protection laws. In some jurisdictions, you may have additional rights that supersede certain aspects of this policy.
Dispute Resolution
If you're not satisfied with our refund decision, you may escalate the matter through the dispute resolution process outlined in our Terms of Service.
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, legal requirements, or business practices.
How We Notify You
- • Updates to the "Last updated" date at the top of this policy
- • Email notifications for significant changes
- • Website announcements for major policy revisions
- • 30-day advance notice for changes affecting existing purchases
Need Help with Refunds?
Our support team is here to help with any questions about refunds or cancellations. We're committed to resolving your concerns quickly and fairly.
For urgent refund requests, please include "URGENT REFUND" in your email subject line.